Return Policy
Your satisfaction is completely guaranteed!
If, for any reason, you are not happy with your online, catalog or in-store purchase, Casual Male XL will accept returns and exchanges of unworn, unwashed merchandise within 90 days of purchase.
For the quickest processing of your web or catalog return/exchange, fill out the return/exchange form and use the enclosed UPS prepaid return label. If you do not have a return label, click here to download and print a label. Please record your tracking number for reference. Bring the package to your nearest UPS drop off location. We will ship your replacement item(s) within the continental U.S. at no additional charge. Any refunds will be made in the original method of payment. Shipping and handling charges are non-refundable, unless an error occurred on our part in shipping your order.
Click here to download and print a copy of our Return Form.
Merchandise returned to a Casual Male XL store must be accompanied by a valid receipt or packing slip. The full purchase price, with applicable tax, will be refunded in the original method of payment. Returns without a receipt or packing slip will be issued a merchandise credit that reflects the item's lowest price within the last 30 days, including all applicable discounts and promotions, plus tax.
All returned merchandise will be charged a $7.50 return processing fee which will be deducted from your merchandise credit or refund. We will waive the return processing fee for item(s) returned within 90 days for the following reasons:
returns processed at your local store
damaged/defective merchandise
exchange orders
Questions? Contact us at 800.767.0319, help@casualmalexl.com or write to Casual Male XL, 555 Turnpike Street, Canton, MA 02021 Attn: Catalog Returns Dept.
Click here to find a Casual Male XL store near you.
|
|
